The Icon Hawaiian Return and Refund Policy

The Icon Hawaiian is committed to ensuring your satisfaction with every purchase. If you are not entirely happy with your order, we offer a 30-day return policy for eligible items.

Eligibility for Returns

Items must be returned in their original condition, unworn, and with all tags and packaging intact. Returns must be initiated within 30 days of the original purchase date.

Please note that certain items are not eligible for return due to hygiene reasons or the nature of the product. These include intimate apparel, swimwear, earrings, and personalized items (unless received damaged or defective).

Return Process

To initiate a return, please contact our customer service team via phone or email, providing your order number, product details, and the reason for the return. Our team will guide you through the return process and provide you with a return authorization if applicable.

Return Shipping

Customers are responsible for return shipping costs, except in cases where the item received was damaged, defective, or incorrect. In such instances, The Icon Hawaiian will cover the return shipping costs.

Refunds

Upon receipt and inspection of the returned item, a refund will be issued to your original payment method. Please allow for standard processing times, which may vary depending on your financial institution.

Order Cancellations

If you wish to cancel an order that has not yet shipped, please contact our customer service team as soon as possible. We will process a full refund for canceled orders. If the order has already shipped, you may initiate a return upon receipt of the item as per our standard return policy.

Damaged or Defective Items

In the rare event that you receive a damaged, defective, or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or a full refund, including shipping costs.

Questions and Concerns

If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure a positive shopping experience.

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