Cancellation and Replacement Policy at The Icon Hawaiian

The Icon Hawaiian is committed to ensuring customer satisfaction. Our cancellation and replacement policies are designed to provide a seamless shopping experience and address any issues that may arise with your order.

Cancellation Policy:

Orders may be canceled within 24 hours of placement for a full refund. To cancel an order, please contact our customer support team via our website, email, or phone, providing your order details.

Replacement Policy:

If you receive a damaged, defective, or incorrect item, please contact customer support within 7 days of delivery. We will guide you through the replacement process, which may require providing evidence of the issue (e.g., photographs, description). Upon verification, a replacement will be shipped at no additional cost.

Exceptions:

• Customized or personalized items may only be canceled or replaced if damaged or defective upon delivery.
• Final Sale items are non-refundable and cannot be canceled or replaced unless damaged or defective.
• For eligible replacements, The Icon Hawaiian will cover return shipping costs. Customers are responsible for return shipping costs for other reasons.

Additional Information:

• Policies are subject to change. Please refer to our website or contact customer support for the most up-to-date information.
• Special circumstances may apply; our customer support team is available to address individual cases.

Data Security and Privacy:

The Icon Hawaiian employs industry-standard encryption to protect your personal and financial information.

We Value Your Feedback:

Your feedback helps us improve our services. Please contact customer support with any questions or concerns regarding our cancellation and replacement policy.

Homepage https://iconhawaiian.com/